We hope you love your purchases, but understand that sometimes an item just doesn't work out. We will accept returns within 14 days of the date of your order. Returned items must be unworn, unwashed and in original condition. Jewelry, cosmetics, socks, hats and clearance items are final sales. The customer is responsible for all shipping charges. If you live in the Valley County area, you may return your item to our store for no charge. Please email us at firstname.lastname@example.org to authorize a return.
If an item is damaged on receipt, please let us know within 5 days. Items cannot be washed or worn when claimed as damaged. After 5 days, Thistle and Thread can no longer be held responsible. A return label will be sent to send the item back. You must contact us before returning a damaged item.
If an item is returned and does not meet the above criteria, it will be returned to you at your cost. If we are unable to make contact with you, we will assess a 20% restocking fee.
Due to many items selling out quickly, we do not offer traditional exchanges. All items that are sent back are processed as a return and your money will be refunded. If you don't want to risk the item you want selling out, I encourage you to purchase the size you want as soon as possible. We can't guarantee the correct size will still be in stock once your return is processed.
ALL Door Buster deals are FINAL Sale. Any item marked down 40% or more is a final sale. Jewelry, cosmetics, socks and hats are final sale. No returns will be accepted on these items.
*Please note that colors may vary slightly due to monitor settings. Please note that pattern/pattern placement may also vary slightly.*